The staff were fabulous, there were convenient facilities for food and drink in the foyer, the lift was quick and efficient. My friends from overseas were staying in another room with Assisted facilities, they didn’t realise that the orange pull cords were for emergency assistance and were wondering why the light wasn’t working, when the poor first aider crashed through their door. Sincere apologies for the false alarm, however full marks for a Rapid Response complete with defibrillator. It might possibly be an idea to clearly mark these as emergency cords for the more dimwitted guest.😂 With respect to possible improvement, I would request a choice of thick or thin pillows as none of the ones I had were comfortable for me and I would also request a couple of glasses in the room as there was nowhere to stand my toothbrush or to put a drink beside the bed. No doubt had I asked Reception at the time these small issues would’ve been resolved. One thing I found particularly inconvenient was the lack of a phone connection to Reception in the room. I had to look up your phone number in Google Maps and dial it on my own phone in order to request a replacement kettle for the one in my room, which wasn’t working.
Sylvia
janvier 2025
Lovely welcome and made to feel at home. Good easy check in. Good information on times meal started and directions to event. Room lovely in new extended part of hotel. Friendly cleaning staff who helped when we got lost trying to find reception.
Tarnia
mars 2025
Booked the larger club room which came with many wonderful benefits and felt very nicely private despite being a hotel room. I loved the layout and facilities! My partner was spoilt for his birthday and the staff were so sweet setting up balloons and giving him a free pint at the pub and grill downstairs. It's really an amazing place! Food at the pub and grill was wonderful! We both had burgers and dessert and found it fantastic! The pool is beautiful and relaxing and parking and turning up was smooth sailing. The quality and kind staff really make the place a go-to that I would love to stay at again!
Panda
janvier 2025
For me, it was the staff, and how they answered any questions I raised: was impeccable: the service was first class :
Dean
décembre 2024
Staff at breakfast couldn't do enough for me, so helpful with allergies, all done with a friendly face rather than the usual eye roll. Room was nice, bed comfortable. Shower easy to use and lovely and hot.
Sarah
décembre 2024
Convenient location. Nice mix of facilities at the hotel and nearby. Friendly and attentive staff. Good breakfast.
Paul
décembre 2023
The bed was SOOOOO comfortable, I’m buying that topper for sure. The room was lovely and big. The only strange thing about the room is there’s no safe. The water was nice and hot. Clean shower & bathroom. The breakfast was diabolical tho, the food wasn’t that nice either. The drinks are over priced. I won’t be eating at other villages just because of the price. The gym & pool facilities are amazing. The male lifeguard was unnecessarily aggressive though. I might stay again.
Cherie
février 2025
Swimming pool, sauna and steam room were great! Had the club room, loved the space and the coffee machine. The water bottle provided was a nice touch too. The chamber maids did a great job cleaning the room and replenishing the tea, coffee, etc.
Jeremey
février 2025
The pool was lovely, and we used the jacuzzi and steam room which was also nice. The gym was great. Breakfast was great the first day
Tracy
novembre 2024
Plenty of parking. Friendly and helpful staff. Big room with comfy bed and a nice bathroom. Gym was excellent as was the pool area. Good clean showers and somewhere to dry your trunks. Lockers a decent size. Only 2 floors so easy enjoy to walk up to floor 2 if you don’t like lifts. Loads of towels in the room with plenty of plug sockets. Nice pub on site with a huge bar area and loads of screens for sport and friendly staff.
Paul
décembre 2023